Cancellation Policy
Cancellation & Refund Policy
Hotel De'Rudrani • Bakkhali, West Bengal
1 Cancellation Timeline & Refund Percentage
Apnar check-in tarikh-er koto din aage cancellation request pathachhen, tar opor nirbhor kore refund nirdharon kora hoy:
| Cancellation Timeframe | Refund Amount | Remarks |
|---|---|---|
| Check-in-er 7 din ba tar beshi aage | 90% Refund | 10% standard processing fee baad jabe |
| Check-in-er 3 theke 6 din aage | 50% Refund | Advance amount-er 50% refund kora hobe |
| Check-in-er 48 ghonta (2 din)-er kom shomoye | No Refund (0%) | Kono refund prodan kora sombhob noy |
| Same Day Cancellation / No Show | No Refund (0%) | Puro advance amount forfeiture hobe |
2 Peak Season, Weekend & Festival Bookings
Durga Puja, Diwali, New Year, Christmas, Dol Utsav ebong poroborti long-weekend-er shomoye Bakkhali-te prochur bhromonkari ashen. Tai ei shomoyer jonno bishes niti proyojyo:
- Peak season o festival date-e check-in-er 7 din-er kom shomoye cancellation korle kono refund dewa hoy na.
- Advance booking-er por date change ba reschedule korar request availability-r opor nirbhor korbe.
3 Cancellation Request Pathanor Niyom
Cancellation ba refund-er request nicher madhyome pathate hobe:
- Amader official WhatsApp number (+91 9732728682)-e Guest Name, Booking Date ebong Room details likhe pathan.
- Othoba direct 7797170686 ba 7797880006-e call kore cancellation-er request janan.
- Kono verbal ba unverified shongbaad cancellation hishebe gonya kora hobe na.
4 Refund Processing & Transfer
Jodi apnar cancellation refund-er yogya hoy:
- Refund amount onumodito howar por 5 theke 7 karjodibosh (business days)-er moddhe apnar mul payment source (UPI/Bank Transfer)-e pathiye dewa hobe.
- Third-party banking gateway ba network delay-r jonno shomoy ektu beshi lagte pare.
5 Natural Calamities & Government Restrictions
Shomudropokule kono shobdorup biporjoy (Cyclone, heavy storm alert) ba sorkari safe travel restriction thakle guest-der shartho bibechona kore advance amount pore onno tarikh-e stay korar jonno credit hishebe shongrokkhor kora jabe (rescheduling facility).
Cancellation somporke kono proshno ache?
Amader team apnake shorboda sahajjo korte prostut.