1 Information We Collect (Je Tothyo Songroho Kori)

Room booking, inquiry ba communication-er shomoy amra nicher tothyogulo songroho korte pari:

• Byaktigoto Tothyo: Guest-er purna naam, phone number, email address ebong thikana.
• Booking Tothyo: Check-in o check-out tarikh, room-er dhoron, guest-er shongkha ebong special requests.
• Identity Proof: Hotel-e check-in-er shomoy sorkari nirdeshika onujayi joma dewa Photo ID (Aadhaar, Voter ID, Passport ittyadi).
• Payment Tothyo: Advance payment-er transaction ID ba receipt (Amra kono card-er PIN ba sensitive banking password songroho kori na).

2 How We Use Your Information (Tothyer Bebohar)

Songrihito tothyo gulo shudhumatro nicher uddeshyogulote bebohar kora hoy:

• Apnar room reservation shothikvabe process o confirm korar jonno.
• WhatsApp ba call-er maddhome booking update, confirmation o reception details pathanor jonno.
• Hotel-e obosthankalin shomoye apnake shera aatitheoyota o service prodan korar jonno.
• Local administration o police guideline onujayi guest verification register puron korar jonno.

3 Data Security (Tothyer Niraapotta)

Amra apnar tothyer niraapotta nishchit korte proyojonio podokkhep grohon kori:

• Apnar byaktigoto tothyo kono tritiyo pokkho (third-party marketing company)-r kache bikri ba share kora hoy na.
• Amader website SSL encryption dara shurokkhito, ja web interaction-ke safe rakhe.
• Shob dhoroner physical register o digital booking record shurokkhito vabe songrokkhon kora hoy.

4 Third-Party Services (WhatsApp & External Links)

Amader website WhatsApp booking redirection ebong Google Maps bebohar kore:

• Jokhon apni WhatsApp-e booking request pathan, tokhon WhatsApp-er nijoshwo end-to-end encryption ebong privacy policy proyojyo hoy.
• Payment gateway ba UPI app (GPay, PhonePe, Paytm)-er maddhome transaction-er khetre tader platform-er niraapotta niti lagu thakbe.

5 Updates to Privacy Policy

Hotel De'Rudrani proyojone somoy somoy ei privacy policy poriborton ba update korar odhikar rakhe. Kono boro poriborton hole ta amader website-e prokasher maddhome janano hobe.